Microphone and audio issues on your QuickCam Pro 9000

To troubleshoot your QuickCam Pro 9000 microphone, do the following:

1. Verify that you can hear sound through your speakers
2. Test the microphone in Windows Sound Recorder
3. Verify the microphone is selected in the QuickCam application
4. Determine if the microphone drivers are loaded properly in Windows Device Manager

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I. Verify sound is coming through speakers:

First confirm that you can hear sound through your audio output device (speakers / headphones) by doing the following:

1. Play a sample .wav or .mp3 file.

   NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder on your computer.

2. Be sure that your audio output device is functioning properly and is not muted on the device itself or through the Windows operating system.

   Muted	Not Muted

   
   

3. If your computer audio is muted, un-mute by:

   1. Click on your audio icon shown above

   2. Uncheck the Mute button

      

   3. Close the Audio by clicking anywhere on your screen.

Before executing the following steps, connect your camera into an alternate USB port and make sure it is detected by the operating system. For instructions on verifying that your microphone is detected by the operating system, go to Step IV.

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II. Testing the microphone in Windows Sound Recorder

1. Launch Windows Sound Recorder

   • Windows XP: Start > All Programs > Accessories > Entertainment > Sound Recorder
   • Windows Vista: Start > All Programs > Accessories > Sound Recorder

2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.

   

3. Click the Stop button.

   

4. Click the Play button:

   

5. If there is no sound at playback, check to make sure the QuickCam Pro 9000 microphone is selected.

   1. Click Edit, then Audio Properties.

      

   2. Make sure the QuickCam Pro 9000 microphone is listed as the Preferred device for Sound recording (in this example we are using the Communciate STX microphone)

      

6. If your microphone was not listed as described above, select it from the drop-down menu and repeat Steps 2-4 to verify your microphone is working correctly.

   If the Logitech microphone is working and you are able to hear your audio recording, continue to Step III.

   If the Logitech microphone is not a selectable option, skip to Step IV.

   If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps:

   1. Open the "Master Volume" control panel "Start > All Programs > Accessories > Entertainment > Volume Control"

      

   2. Click Options > Properties

      

   3. Under "Mixer device" select the Logitech QuickCam Pro 9000 Microphone (in this example, we are using the Communicate STX, not the Pro 9000)

      

   4. Under the "Show the following volume controls" make sure there is a check mark under Capture and click OK.

      

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III. Verify the microphone is selected in the QuickCam application

1. Launch QuickCam (Start > Programs > Logitech > Logitech QuickCam)

2. On the QuickCam menu, click the "Change Settings" option as shown below:

   

3. Select Audio Settings:

   

4. Verify that the QuickCam Pro 9000 microphone is listed in the "Select Microphone" drop down (in this example, we are using the Communicate STX):

   

5. If the QuickCam Pro 9000 microphone is not listed, click the "Audio Tuning Wizard" button and follow the steps provided.

6. Verify that the audio mute button in the QuickCam menu is not engaged (as shown below):

   

7. Once completed, create a sample video recording and play back the file to verify sound is recorded.

NOTE: If your webcam microphone is functioning in the QuickCam software and the issue is with a 3rd party Instant Messenger application, please see the following:

• Knowledge Base article 360047900372 (AOL Instant Messenger issues)
• Knowledge Base article 360047900372 (Skype issues)
• Knowledge Base article 360047900372 (Windows Live Messenger issues)
• Knowledge Base article 9271 (Yahoo! Instant Messenger issues)

If the Logitech microphone was not a selectable option in the Audio Tuning Wizard, continue to Step IV below.

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IV. Determine if the microphone drivers are loaded properly in Windows Device Manager

Windows XP users:

1. Click Start > Control Panel

2. Double click the System icon

3. Click the Hardware tab

4. Click the Device Manager button

5. Within Device Manager expand the "Sound, video and game controllers" option

6. Verify the entry for "Logitech microphone" is listed without a yellow exclamation or red x

Windows Vista users:

1. Click Start > Control Panel

2. Be sure that you are in "Classic View" this is a selectable option in the left hand upper corner

3. Double click the System icon

4. Under Task in the left hand column click the Device Manager option

5. Within Device Manager expand the "Sound, video and game controllers" option

6. Verify the entry for "Logitech microphone" is listed w/o a yellow exclamation or red x

NOTE: If no Logitech microphone is listed or this entry displays a yellow exclamation mark or red x, you must reload the drivers. To get drivers, download and install latest version of QuickCam Pro 9000 software that is compatible with your device. For detailed information on finding and installing QuickCam software, please refer to Knowledge Base article 360047900372.

Once the software / driver installation is finished, repeat Step III.